REHAU Plumbing Repair

Pulte's Response to the REHAU

Plumbing Problem: An Offer to Repair

following weeks of negotiations with REHAU North America

FOR THE LATEST UPDATE INFO: See No. 5 below.

1. Introduction

[Letter from Pulte Homes/Del Webb, 29 March 2007]

Dear Homeowner,

We communicated with you last week [22 March] regarding the REHAU plumbing system that is installed in your home. To keep you informed on this issue and the repair process, we have established some points of contact for you; [Letter dated 22 March]

If you have computer access, please go to www.vegasplumbingfix.com 

Type in this information: Your first name, last name, phone number and e-mail address. Your password is "vegas" (all lower-case letters). This site will allow you to keep updated as new information is developed for this repair process.

If you do not have computer access, you may call
702-914-4861. We have established this dedicated line to deal with this issue. You will be prompted to leave your name, address, phone number, and nature of call. We are working diligently to serve you and will return all calls.

In addition, we are enclosing a list of Frequently Asked Questions (FAQ's). Please review these questions before you call. As we are still in the process of developing the repair protocol, we may not have all the answers for you at this time, however all new developments will be available through these two mediums as it materializes.

We do thank you for your patience and cooperation during this time.

Sincerely,
Customer Relations
Pulte Homes/Del Webb

2. Pulte's Questions and Answers

Click this Link:    Pulte's Q & A

3. The Pulte/REHAU Plumbing Repair Website

www.vegasplumbingfix.com

Note that clicking on the above Link will take you to Pulte's log in page, where you will be asked to provide your name and email address.

Password required:      vegas

4. Pulte/REHAU Dedicated Telephone Line

    702-914-4861

5. Most Recent Update

Dear Homeowner,
This is a REHAU Plumbing Information update.

7/25/2007 -- UPDATE  Click Here

6/27/2007 --  UPDATE  Click Here

6/5/2007 -- UPDATE (See below)
To view all updates visit www.vegasplumbingfix.com.

Tuesday, June 5, 2007



Dear Pulte/Del Webb Homeowners,

As noted in our previous update, the repair protocol is in place and the replacement parts have now been identified. The repair protocol / scope of work is outlined below:

REPAIR PROTOCOL / SCOPE OF WORK:

PRIOR TO REPAIR: Plumbing contractor will conduct pre-work inspection and document Quality Assurance (QA) sheet on each home. This is basically an introduction and pre-plumbing inspection of the home.

LOCATION OF REPAIR(S):

GARAGE / EXTERIOR:
a. Recirculation pump to be replaced with TACO 006-BC4-PNP (pump has built-in
check valve).
b. Remove existing check valve on recirculation line.
c. Replace gate valve at recirculation line with ball valve Danfoss Flomatic
#5308E, Model 601E, 1/2" Bronze.
d. Inspect flex lines at hot water tank for dezincification and replace if
corrosion is present.
e. Change out the brass connector at both hot and cold lines at hot water tank
where they penetrate the wall. When the copper pipe goes inside the wall,
there is a brass fitting where it transitions to plastic pipe. Replace
fitting with Wirsbo C31400 Commercial Bronze fittings. Drywall removal will
be required for this step.
f. Replace brass fittings at recirculation line and soft water loop inside
wall. Use Wirsbo C31400 Commercial Bronze fittings when plastic is not
available. Drywall removal will be required for this step.
g. Replace brass fittings at main PRV/cold water line where it enters the
house. Use Wirsbo C31400 Commercial Bronze fittings when plastic is not
available. Drywall removal will be required for this step.
h. Replace brass fittings at irrigation stub-out. Use Wirsbo C31400 Commercial
Bronze fittings when plastic is not available. Drywall or stucco removal
will be required for this step.
i. Remove and replace brass connectors at hose bibs. Use Wirsbo C31400
Commercial Bronze fittings when plastic is not available. Drywall or stucco
removal will be required for this step.
j. Blow out the system and flush hot water tank to ensure adequate water flow
throughout. Clean aerators as necessary.

ATTIC:
a. Remove all brass Rehau manifolds and replace with Wirsbo plastic only.
b. Replace all other brass fittings with plastic (T's, 90's & connectors).

INTERIOR (Living Space):
a. Change out the brass connector at both hot and cold lines behind washing
machine where they penetrate the wall. When the copper pipe goes inside the
wall, there is a brass fitting where it transitions to plastic pipe.
Replace fitting with Wirsbo C31400 Commercial Bronze fittings. Drywall
removal will be required for this step. (We will access from garage where
possible.)
b. Remove and replace brass connectors at tubs and showers, both hot and cold.
Use Wirsbo C31400 Commercial Bronze fittings when plastic is not available.
Drywall or stucco, and/or tile/marble removal will be required for this
step.
c. Remove and replace all brass and brass-related angle stops and supply lines
at fixtures throughout the house. Use Brasscraft G2CR19 C angle stops and
Pex plastic lines with plastic nut.

LENGTH OF REPAIR: The plumbing portion of the repair will take approximately 1-3 business days; the stucco, drywall, and painting repairs will take an additional 4-7 business days (approx). Each work day may not require a full 8-hours, depending on which portion of the repair is scheduled for that day. We anticipate that each home will be without water during the repair process for approximately 6-8 hours; water will NOT be left off overnight.

Again, we would like to reiterate that the homeowners' responsibilities during these repairs will be to provide access to the home and to ensure someone is at the home during the repair work. We have had several homeowners ask if they could leave a key hidden somewhere or with a neighbor for access - due to liability and insurance concerns, we will not be able to accommodate such a request. We apologize in advance for any inconveniences this may cause, but wanted to provide you with advance notice to ensure the appropriate accommodations can be made.

The Plumbing trade will be the lead contractor on the job. They will work hand-in-hand with the drywall/stucco/paint contractor to ensure when the plumbing is completed, the drywall, stucco & paint repairs follow shortly thereafter. You WILL NOT have to call anyone - all contractors will call you to schedule appointments. We will be bringing more contractors on board so there will be a presence in every affected community. Please continue to monitor the website for updates regarding scheduling [www.vegasplumbingfix.com, password: vegas (all lower case)].

As previously recommended, should you suspect that your plumbing system is developing a leak, please contact your Pulte / Del Webb Customer Relations Manager (or call the REHAU Hotline at 914-4861).

Again, we appreciate your continued cooperation and patience during this time.

Sincerely,

Pulte/Del Webb
Customer Relations